Customerservice

Frequently Asked Questions

• q1: Can I change or cancel my order?
• q2: What are my payment options?
• q3: Will my credit card be charged immediately?
• q4: What currency is the site in?
• q5: Can anyone assist me with placing my order?
• q6: Can I ship internationally?
• q7: When will my order be shipped?
• q8: How do I know that my order has been shipped?
• q9: Where's my order?
• q10: What is your return policy?
• q11: Why should I become a registered user?
• q12: What is your privacy policy?
• q13: Is ordering over the internet secure?
• q14: Do you have a size chart?
• q15: Does Electric Yoga offer a catalogue?
• q16: Can you tell me when new products and events are announced?
• q17: Where can I find Electric Yoga gear near me?

q1: Can I change or cancel my order?
If you're having second thoughts about your online order and wish to cancel it or change it, please call our Customer Service at (877) YOGA555. Most orders ship the same day so some shipping fees may be applied to your cancellation or change request. Please note we do not keep your credit card information on file so you may need to provide that information if your request involves a change in price.

q2: What are my payment options?
We accept Visa, MasterCard, American Express, and PayPal. We cannot split payments between credit cards. Please note orders are subject to review..

q3: Will my credit card be charged immediately?
Yes. Your total including shipping will be placed on your credit card or other payment method.

q4: What currency is the site in?
All dollar amounts are presented in US currency.

q5: Can anyone assist me with placing my order?
Absolutely, if you have any issues ordering on our website, please contact our Customer Service at (877) YOGA555 or e-mail us at customerservice@electric-yoga.com.  We’re available to connect from 9am - 5pm Pacific Time (PST), Monday through Friday. We will respond to your request within 1 business day.

q6: Can I ship internationally?
Yes, you can. Please contact Customer Service to place your order at (877) YOGA555 or e-mail us at customerservice@electric-yoga.com

q7: When will my order be shipped?
Your order will be processed and shipped within one business day of your order being submitted. However, most order submitted before 1 PST will ship same day.

q8: How do I know that my order has been shipped?
You will receive a confirmation email once your order has shipped, which will include your tracking number and a link so that you can track your order.

q9: Where's my order?
You will receive a confirmation email once your order has shipped, which will include your tracking number and a link so that you can track your order.

q10: What is your return policy?
We accept returns or exchanges for any reason within 30 days of shipment provided the item(s) have not been worn, used or washed. Please note: shipping and handling charges are nonrefundable.

All sale items are FINAL SALE and are non-refundable.

Please allow 3-4 weeks to process returns and/or exchanges. We will credit your bank card that was used to place the original order or issue a check for other forms of original payment. Any promotional discounts, etc will be deducted.

Applicable taxes and shipping charges will apply to exchanges. Merchandise exchanges will be shipped via FEDEX ground unless other arrangements are made. Normal shipping rates will apply.

Please contact customer service via email at customerservice@electric-yoga.com for any questions regarding the above policy or questions specific to your return/exchange. Customer service can also assist in arranging shipment of returned merchandise back to Electric Yoga.

q11: Why should I become a registered user?
To make you checkout as easy as possible. When you place an order your information will be filled in automatically.

• speedy checkout - super fast and easy checkout process since all of your info is already saved
• be the first to know -if you choose, we'll keep you updated on all Electric Yoga news, including sales and new stock. You can sign up for our newsletter by entering your e-mail in the “Get More” box below the image on our homepage.
• see your order history - save a full listing of your previous purchases.

q12: What is your privacy policy?
We value your privacy. Learn more about our privacy policy.

q13: Is ordering over the internet secure?
We value your privacy. Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server.

q14: Do you have a size chart?
Yes. When looking at any of our products, you can view our size chart by clicking on the size chart option located under the sizing options.

q15: Does Electric Yoga offer a catalogue?
Yes, new Electric Yoga styles/colors come out 4 times a year. Please e-mail Customer Service to request a catalogue at customerservice@electric-yoga.com.

q16: Can you tell me when new products and events are announced?
The best way to keep up on all Electric Yoga news is to follow us on Facebook or Twitter.

q17: Where can I find Electric Yoga gear near me?
Visit our Store Locator to find a store near you.