Frequently Asked Questions
q1:Can I change or cancel my order?
q2:What are my payment options?
q3:Will my credit card be charged immediately?
q4:What currency is the site in?
q5:Can anyone assist me with placing my order?
q6:Can I ship internationally?
q7:When will my order be shipped?
q8:How do I know that my order has been shipped?
q9:Where's my order?
q10:What is your return policy?
q11:Why should I become a registered user?
q13:Is ordering over the internet secure?
q14:Do you have a size chart?
q15:Does Electric Yoga offer a catalogue?
q16:Can you tell me when new products and events are announced?
q17:Where can I find Electric Yoga gear near me?
q1: Can I change or cancel my order?
If you're having second thoughts about your online order and wish to cancel it or change it, please call our Customer Service at (877) YOGA555. Most orders ship the same day so some shipping fees may be applied to your cancellation or change request. Please note we do not keep your credit card information on file so you may need to provide that information if your request involves a change in price.
q5: Can anyone assist me with placing my order?
Absolutely, if you have any issues ordering on our website, please contact our Customer Service at (877) YOGA555 or e-mail us at firstname.lastname@example.org. We’re available to connect from 9am - 5pm Pacific Time (PST), Monday through Friday. We will respond to your request within 1 business day.
q6: Can I ship internationally?
Yes, you can. Please contact Customer Service to place your order at (877) YOGA555 or e-mail us at email@example.com
q8: How do I know that my order has been shipped?
You will receive a confirmation email once your order has shipped, which will include your tracking number and a link so that you can track your order.
q10: What is your return policy?
We accept returns or exchanges for any reason within 30 days of shipment provided the item(s) have not been worn, used or washed. Please note: shipping and handling charges are nonrefundable.
All sale items are FINAL SALE and are non-refundable.
Please allow 3-4 weeks to process returns and/or exchanges. We will credit your bank card that was used to place the original order or issue a check for other forms of original payment. Any promotional discounts, etc will be deducted.
Applicable taxes and shipping charges will apply to exchanges. Merchandise exchanges will be shipped via FEDEX ground unless other arrangements are made. Normal shipping rates will apply.
Please contact customer service via email at firstname.lastname@example.org for any questions regarding the above policy or questions specific to your return/exchange. Customer service can also assist in arranging shipment of returned merchandise back to Electric Yoga.
- speedy checkout - super fast and easy checkout process since all of your info is already saved
- be the first to know -if you choose, we'll keep you updated on all Electric Yoga news, including sales and new stock. You can sign up for our newsletter by entering your e-mail in the “Get More” box below the image on our homepage.
- see your order history - save a full listing of your previous purchases.
q13: Is ordering over the internet secure?
We value your privacy. Yes. We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server.
q17: Where can I find Electric Yoga gear near me?
Visit our Store Locator to find a store near you.